Naperville, Illinois – Proxidyne today announced the addition of Response Time Analytics to its latest release allowing retail and other managers to continuously monitor staff response times empowering them to adjust staff levels and training to improve sales and customer service.
Proxidyne Response Time Analytics are available immediately to new and existing customers with Proxidyne Platform 4 and above. Response Time Analytics operate with most Proxidyne Sensor and Button solutions and can be remotely managed.
“Our Proxidyne Response Time Analytics have been helping our retail customers achieve their goals of improving sales and customer service with real time measurements and alerts,” said Proxidyne Co-Founder & CEO Tim Perfitt. “With the latest release, we’re helping managers measure the quickness of the staff response which helps them confirm that their staffing levels and training are appropriate for the customer traffic.”
Response Time Analytics helps managers extract actionable information from measurements of the time between a customer request or automated dispatch and the time when the staff person arrives to provide assistance. Each button or sensor is tracked individually so its response time data can be compared with data from other workflows in the same locations or across workflows at any or all of the locations monitored by the Proxidyne Platform.
When they arrive to assist a customer, staffers confirm their arrival by pressing a wireless button or automatically via a wearable Bluetooth fob or app running on an iPhone, iPod touch, iPad or other smart device. Response times are communicated wirelessly to the on premises Proxidyne Bridge appliance which uploads them for Analytics by the central Proxidyne Dashboard.
Customers may combine and analyze response time data with complementary data from other sources such as sales history and staffing schedules. Data may be downloaded as Excel or .CSV files or imported into other analytics platforms programmatically and continuously via Web services and other common APIs. Access to data and all elements of the Proxidyne Platform are secured with Secure Sockets Layer (SSL) and Public Key Infrastructure (PKI) X.509 digital certificates.
Proxidyne continues to improve the Response Time and other Analytics capabilities and the entire Proxidyne Platform with enhancements to the software and hardware selections that meet the requirements of its customers as they harness the power of wireless sensor networks to help them achieve their business goals.
Proxidyne creates and operates an IoT platform for wireless sensor management, monitoring, and analytics. Proxidyne serves customers in the retail, manufacturing, and education markets through its authorized resellers. Proxidyne creates hardware and software that connects sensors, buttons and mobile apps to its centralized platform so that businesses, governments, and other institutions can understand and react to the behaviour of customers and equipment on a global scale. Proxidyne’s headquarters are located in Naperville, IL. Proxidyne is a registered trademark of Proxidyne, Inc. All other trademarks are the property of their respective owners.
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